Keyholder, Hudson Yards
About this role
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
RESPONSIBILITIES:
• Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises • Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved • Assist the Studio Management in daily studio tasks and projects • Share knowledge and best practices with staff • Maintain keys to the studio and exert proper care and control over them • Responsible for the opening and/or closing of the studio • Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily • Provide support to the SoulCycle instructors to ensure a successful class check-in process • Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie • Provide high level customer service and hospitality to clients • Be on-duty hospitality champion • Assign tasks to part timers, when necessary • Manage retail area and visuals to ensure an optimal selling space • Responsible for additional manager system duties (i.e. returns, etc) • Assist Management team with additional responsibilities, as needed • Assist with the training and coaching of new hires for the front desk staff team • Maintain product knowledge for all studio retail operations • Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
Pay Transparency: $17.50/hr
• Must have customer service experience • Must have the ability to prioritize and multi-task within a fast-paced environment • Must be willing to initiate tasks and perform duties without direction • Must have excellent communication skills and be able to work with a wide range of personalities • Must have outstanding customer service and problem solving skills • Must have a positive, can-do attitude • Must have a friendly and professional phone and email etiquette • Must have superior organizational skills • Must have the flexibility to work a non-traditional schedule
PHYSICAL REQUIREMENTS:
• Must be able to work in a fast paced environment • Must be able to kneel, bend, reach, climb and stand for long durations of time • Must be able to lift/carry a maximum of 30lbs • AS A MEMBER OF THE SOULCYCLE TEAM YOU WILL RECEIVE: • We offer competitive salary, benefits, and industry leading commission opportunities for employees • Ride for free, bring a guest on us • 30- 50% discounts on all SoulCycle retail