Training and Experience Coordinator

Essential Duties and Responsibilities 1. Ensure all training is scheduled, coordinated, communicated and delivered in compliance with State, Federal, PPFA, and other requirements and deadlines.

2. Facilitate and evaluate New Employee Orientation (NEO) for all new staff members, including health center and administrative roles, in partnership with HR.

3. Monitor and communicate employee progress and ensure completion of onboarding materials, annual trainings, evaluations, etc.

4. Demonstrate, observe, and sign staff off on new skills required for care delivery using the PPSE training manual, training verifications, and skills checklist.

5. Monitor patient feedback and assist in developing action plans to improve satisfaction.

6. Serve as a primary in-field trainer for Health Center Associates (HCAs) and Medical Assistants (MAs), providing hands-on training, coaching, mentoring, and competency validation in health center settings. Continue observing and mentoring new staff throughout the training process until competencies are achieved

7. Train and assess staff on EHR documentation, patient registration, patient intake, chart preparation, patient education and counseling, appointment workflows, documentation standards, and patient-centered care practices.

8. Train staff on front desk operations, scheduling, insurance verification, demographic and insurance data collection, payment collection processes, and other revenue cycle workflows.

9. Provide instruction and competency assessment for CLIA-waived laboratory testing and specimen collection procedures, as permitted by organizational policy and applicable regulations, and under leadership of Lab Director.

10. Conduct routine observations, audits, and follow-up coaching to ensure consistency, quality, compliance, and adherence to organizational policies and procedures.

11. Identify training opportunities and performance gaps, and partners with health center leadership to develop and implement corrective action plans and individualized coaching plans.

12. Perform HCA and MA duties, to support uninterrupted patient care and health center operations. Serves as backup operational support during staffing shortages, call outs, onboarding activities, high-volume patient demand, or organizational initiatives.

13. Follow the training paths described in the training manual and ensure new staff follow the training tracks.