Patient Access Advocate, full time Nights
About this role
JOB SUMMARY
The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.
POSITION RESPONSIBILITIES
• Greet patients and visitors in a courteous, professional manner in person and over the phone. • Register new patients and accurately update demographic, insurance, and billing information. • Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines. • Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed. • Answer phones using proper etiquette; route calls and take messages as needed. • Provide general information such as directions, office hours, and policies. • Maintain patient confidentiality and comply with HIPAA regulations. • Perform clerical tasks including copying, scanning, faxing, and filing. • Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition. • Assist with supply management, including ordering and stocking as needed. • Support patients and families with a friendly and reassuring approach, promoting positive patient experiences. • Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities. • Adhere to all company policies, safety regulations, and administrative procedures. • Perform other duties within scope as assigned.
COMPETENCIES
• Customer service focus and strong communication skills. • Professionalism, tact, and teamwork. • Flexibility and ability to manage multiple tasks. • Basic technical and computer literacy (Microsoft Office, office equipment, patient management systems). • Organization and time management
MINIMUM QUALIFICATIONS
• High school diploma or GED. • Demonstrated customer service, communication, and interpersonal skills. • Basic computer proficiency and the ability to learn new technology and systems. • Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
TRAVEL
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for own transportation.