Valet Supervisor - Sheraton Miami Airport
About this role
Overview
Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
Role : Valet Supervisor
Pay rate: $15.00/hr + tips
As a Valet Supervisor, you are an integral part of the guest experience, ensuring every "warm welcome" is handled with excellence.
You will lead by example and overseeing daily shift operations.
Key Responsibilities
1. Leadership & 5-Star Service
• Lead by Example: Provide and guide your team to deliver 5-Star service to every guest. • Professionalism: Maintain a high standard of professionalism to ensure total guest and client satisfaction. • Positive Experience: Focus on enhancing the well-being of both guests and associates to create memorable experiences.
2. Operational Oversight
• Shift Management: Ensure the proper functioning of your assigned shift from start to finish. • Policy Compliance: Monitor and ensure that all team members adhere to Metropolis / SP+ Hospitality policies and procedures. • Team Support: Act as the first point of contact for associates during the shift to resolve issues quickly and effectively.
3. Quality Control
• Guest Relations: Step in to assist with high-profile guests or resolve any service concerns on the spot. • Operational Excellence: Maintain the flow of the parking facility to ensure efficiency and safety at all times.
Qualifications
Qualifications & Requirements
What You’ll Need: