(USA) Fashion Coach

Position Summary...

What you'll do...

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promoting a belonging mindset in the workplace.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.