Senior Collaboration Engineer

Description

The Senior Collaboration Engineer role will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS collaboration team as a leader and contributor that provides consultative and proactive project support to HBS’s account base. • Collaborate and be a Leader across multiple internal teams to ensure successful delivery and timely of the scope of work • Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process. • Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities. • Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. • Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects. • Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources. • Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

How to qualify:

• 3+ years in a technical related field • Bachelor’s Degree or equivalent certifications • CCNP or equivalent level certifications • Experience designing and architecting Collaboration based solutions • Installing and supporting Collaboration solutions • Strong VoIP troubleshooting skills • Experience deploying VoIP Protocols – SIP, H323, MGCP, QoS, G711/G729 • Maintain an outcome focused mindset • Have strong prioritization skills • Always be a team player • Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.