Site Support & IT Infrastructure Technician
About this role
Job Description - Office Assistant
Join Our Team!
We are currently recruiting a Site Support & IT Infrastructure Technician to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working toward common goals. We operate as one company, across all locations, with shared responsibility and clear accountability.
Site Support & IT Infrastructure Technician
Department: Information Technology Location: Tempe, Arizona Salary: $80,000-$105,000
Position Summary
The Site Support & IT Infrastructure Technician provides end-to-end technical support to employees and site personnel. This role handles Tier 1 and Tier 2 service desk requests, supports hardware and endpoint devices, and provides basic physical network troubleshooting at a power generation site.
The technician serves as the primary on-site technical resource and coordinates with end users, site operations, and the broader IT Infrastructure and System Administration teams.
Key Responsibilities
Service Desk and End-User Support
• Manage incidents and service requests in Jira Service Management, following documented procedures and service level targets. • Diagnose and resolve hardware, software, connectivity, and application issues for desktop computers, laptops, and mobile devices. • Provide remote support using TeamViewer and in-person assistance at the site. • Escalate complex identity, network, and infrastructure issues to the appropriate Tier 3 team.
Identity and Access Support
• Perform routine user account tasks in Active Directory and Microsoft Entra ID, including password resets, account unlocks, group membership updates, and basic Microsoft 365 license assignments. • Support onboarding and offboarding by assisting with equipment setup, account provisioning, and access requests under the guidance of the System Administration team. • Follow least-privilege practices and company security policies when making account and permission changes. Escalate unusual activity or access concerns.
Endpoint Support and Device Management
• Apply device configuration profiles and compliance policies through Microsoft Intune. • Troubleshoot device enrollment, compliance, and policy application issues. • Check and address basic endpoint health issues, including patch status, anti-malware alerts, and BitLocker status. • Image, configure, and deploy laptops, workstations, and peripherals, including software installation and initial setup.