Immigration Support Specialist

Position Overview

As a member of the Immigration Case Support team, you will directly support our Operational teams, providing timely and accurate administrative and client support in order to meet internal metrics and deliver on our customer commitment.

Duties and Responsibilities

• Working closely and seamlessly with Newland Chase Consultants to support client needs • Monitoring draft requests to complete the application drafts within the time frame per the SLAs • Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output before the draft application is returned to the Consultant Support • Utilize the ASF and correct client documents/personal information to complete accurately in line with the applicant's passport and personal documentation. • Maintaining strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data • Completing all work in strict compliance with law, regulations, and company policies, supporting CIBT's and Newland Chase's strong ethical culture • Ensuring that the appropriate client records are established and maintained, and that key correspondence and documentation is saved into in Newland Chase secure database in accordance with company protocol • Assisting with other department activities as needed, and performing additional duties and responsibilities as assigned

Adherence to Company Policies

• Leads by example and complies with the company code of conduct and policies. Ensures consistency in adhering to company policies and procedures, uniformly and without exception. • Maintains a culture of accountability through clear expectations and performance management.

Teamwork and Collaboration

• Collaborate with colleagues across departments • Adapt to changing business needs • Assist others as needed • Maintain standards of conduct

Education and Qualifications (E = Essential | D = Desirable)

• Graduate (Any Stream) with a minimum of 2 years of data entry experience (E) • Results oriented and operates with a strong level of accountability • High standards and integrity coupled with excellent attention to detail and organisational skills (E) • Proficiency/fluency of English language, spoken and written. • Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions. • Ability to be flexible with scheduling based on business needs. • Excellent time management and planning skills required (E) • Immigration case management/immigration support experience (1-2 years) (D) • Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E) • Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy (E) • Ability to work independently, as a member of a team and under supervision(E) • Able to demonstrate a positive and flexible attitude to work, particularly new initiatives (E)