Hotel Guest Services Agent - LI/Huntington Hilton, Melville

Hotel Front Desk Agent

Job description

Summary: The main purpose of the Hotel Front Desk Agent is to oversee the appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Experience:

· High school diploma or equivalent required.

· Previous hotel Front Desk experience required

· ONQ system experience required

· Computer experience required

JOB ESSENTIALS

· Must be available to fill in where necessary and have open availability most days.

· Must be willing to learn ALL front desk shift duties, in case of emergency.

· Assist guests with arrival and departure from hotel, while providing positive guests experiences.

· Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines

· Collaborate with other hotel departments to provide an exceptional experience to each guest.

· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

· Provide information about the hotel and local area and offering our full range of upscale hotel amenities and services.

· Maintain confidentiality of all guests and hotel information

· Exhibit attention to detail in order to ensure security of guest room access.

· Document all guest requests, complaints or problems immediately and notify designated department/personnel.

· Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner

· Resolve guest issues and completing special requests. In the event of dissatisfaction, negotiate compromise in accordance to the established guidelines.

· Generate, print and distribute daily and weekly reports