Team Member

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview: The Team Member is the core of the Caribou Coffee experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making exceptional hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

No previous experience required.

Core Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day • Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences • Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment • Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards • Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety • Anticipates what's needed next for a Guest or a teammate and acts on it before being asked • Makes recommendations to Guests grounded in real product knowledge, not just a script • Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly • Takes direction from leaders and understands the team is balancing multiple priorities at once • Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance • Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love • Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests • Approaches the role with a learner's mindset, always looking to sharpen skills and improve • Shows up as a dependable teammate, staying steady under pressure and asking for help when needed • Takes ownership of the impact they have on the people around them

Skills and Qualifications

Required:

• Must be at least 16 years of age • Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs • Excellent customer service mindset • Ability to thrive in a fast-paced environment • Passion for coffee, hospitality, and being part of a team