Temporary | IT Support Assistant
About this role
Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a IT Support Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.
You are
• Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions • Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University • Inspired - Driven to professionally develop, learn, and grow
A typical day could include some or all of:
• Scheduling and meeting with end-users who have technical needs • Configuring computers with software, printers, and other specifications for users • Supporting our faculty within the classroom environment for their technical challenges
Helping to maintain an up-to-date inventory of computer systems • Documenting the intake and return of computers • Extending fundamental troubleshooting and assistance for technical questions as appropriate
Escalating challenges to higher tiers of support when necessary • Skillfully updating ServiceNow records • Participating in self-led professional development
Minimum
• Ability to work and learn independently • Collaborate and problem-solve independently and with a team • Good communication skills, written and verbal • Customer service experience and a mindset to provide outstanding service
Preferred
• Familiarity with Windows 11 • Familiarity with macOS and iOS • Outstanding customer service skills • Experience with office tools, including spreadsheets • Good organizational and personal productivity practices
Deadline to Apply (subject to change): Sunday, November 8th, 2026
Please Note: This position is exclusively on-campus, no remote work is available. We will not be offering relocation assistance or bonuses in hiring for this position. Your assigned location could be in locations outside of the main office.