Winter Guest Services Agent II - Downhill (53010)

Tahoe Donner Association is looking for fun and personable Winter Guest Services Agents to join our Downhill Ski Resort Operations! The Winter Guest Services Agent is a front-line position that interacts with a potentially high volume of guests in a fast-paced environment at the Tahoe Donner Downhill Ski Resort. The Winter Guest Service Agents are responsible for greeting and assisting all guests, selling and fulfilling all Downhill Ski Resort products, including lift tickets, lessons, season passes, programs, rentals and retail items.

ESSENTIAL FUNCTIONS

• Provide excellent customer service to members, guests, general public and employees. Treats all external and internal customers with respect and dignity. • Maintain current knowledge and follow association policies, procedures, rules and regulations as applicable to the position. • Maintains thorough knowledge of all product offerings, mountain operations, events and assists customers with online product sales, arrival procedures and questions. Requires communicating in person and via phone as well as via the ski school radio as needed. • Operate the resort's Point of Sale System (RTP) to sell products, schedule lessons, and fulfil orders completed online. • Provide accurate cash handling and abides by the organizational standards for safety & security. • Assist with retail pricing, restocking, tidying etc. and assisting customers with retail selection and sales. Assist with guest lockers and follows lost & found procedural standards. • Coordinate and assist with group bookings, programs, and winter events. • Keep a clean and safe work environment. Assist with light cleaning duties and snow removal including shoveling and clearing snow from walkways and paths.

In addition to the functions listed above, a Winter Guest Services Agent II assists with the following:

• Ability to complete more complicated sales and returns, exchanges, problem solving, generation of reports etc. from the resort's Point of Sale System. • Provide a thorough knowledge of Resort and Association products, services and procedures, rules and regulations in order to assist fellow team members. • Respond to customer questions in person, via phone or email using Customer Service software such as Zen Desk. • Communicate via base radio and help coordinate requests from other departments, such as ski school, mountain operations, and ski patrol.

We have part-time seasonal opportunities available!

To view the complete job description, please click HERE !!

We offer competitive starting pay based on experience and availability, performance-based advancement, use of Tahoe Donner Association Amenities, free gym membership at Trout Creek Recreation Center, food & beverage discounts and retail discounts!