General Manager- Consumer Lines (Dubai)
About this role
Main Purpose of Job:
To lead, develop and grow Braxtone’s Motor and Consumer Claims business, delivering efficient, scalable and high-quality claims services while expanding relationships with insurers and other business partners across the GCC.
Reporting To : CEO
Job Description
• Lead and grow the Motor and Consumer Claims function, including its business plan, service model and growth strategy. • Develop business opportunities with insurers, brokers, fleet operators and other relevant partners. • Oversee the end-to-end delivery of motor and consumer claims services. • Establish efficient claims processes, service standards, controls and escalation procedures. • Drive improvements in claims turnaround time, customer experience, cost control and service quality. • Develop and monitor operational KPIs and service-level performance. • Build and manage the required claims team and operational resources as the portfolio grows. • Develop and manage relationships with garages, surveyors, recovery providers and other claims service partners. • Identify opportunities for automation and digitalization of the claims journey. • Manage client relationships and ensure contractual and service expectations are achieved. • Monitor business performance, including claim volumes, revenue, costs, productivity and profitability. • Work closely with other Claims Division functions and Group companies to identify growth and cross-selling opportunities. • Ensure compliance with applicable regulatory requirements, client requirements and company policies.
Key Performance Indicators (KPIs)
• Achieve agreed revenue and claims portfolio growth target. • Secure new insurer portfolios/contracts and expand existing accounts. • Deliver agreed profitability/margin and manage operating cost effectively. • Achieve agreed SLA and turnaround-time targets across claims portfolios. • Improve productivity, claims handling efficiency and cost per claim. • Implement measurable improvements/automation in the claims journey. • Team productivity, capability development and performance management. • Compliance with regulatory, client and internal requirements.