Manager - Player Services
About this role
Responsibilities:
• Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and maintain strict regulatory compliance. • Support a service-driven culture by ensuring every guest interaction reflects Bally's commitment to excellence. • Coordinate with Marketing and other departments to ensure successful execution of promotions and events. • Issue player cards and perform Player Services functions in accordance with Illinois Gaming Board regulations. • Ensure compliance with company policies, procedures, regulatory requirements, and organizational goals. • Execute marketing promotions, events, drawings, and special programs to drive guest engagement. • Issue complimentary offers to guests based on established play levels and company guidelines. • Respond to escalated guest concerns and service issues in a professional and timely manner. • Select, train, coach, and develop team members to support performance and growth. • Directly manage and lead the Player Services team. • All other duties as assigned.
Compensation:
• Target Salary: $66,000/YR
Additional Benefits:
• $7 Daily Employee Parking
Physical Demands & Work Environment:
• Regularly required to see, talk, hear, walk, and stand • Frequently required to use hands to handle, feel, and reach • Occasionally required to sit or stoop • Must occasionally lift and or move up to 30 pounds • Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color • The work environment contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.