Inside Sales Representative
About this role
Job Title: Inside Sales Representative
Reports to: Regional Director
Location: Phoenix, AZ
Department: Sales
Role: Non-exempt
Experience: 2+ years
About us:
Founded in 1991, JAN-PRO is one of the world's leading commercial cleaning franchise organizations. Through a network of more than 125 Regional Developers and over 10,000 independently owned Certified Business Owners, JAN-PRO delivers industry-leading commercial cleaning and disinfecting services to businesses across North America and internationally. JAN-PRO is committed to helping entrepreneurs achieve business ownership while providing customers with exceptional service, innovative cleaning solutions, and industry-leading support. As part of the Empower Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses.
Position Overview:
The Inside Sales Representative is responsible for generating new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. This results-driven position plays a critical role in building the sales pipeline by identifying prospective customers, engaging decision-makers, and securing qualified appointments for Outside Sales Representatives.
Working closely with the regional sales team, the Inside Sales Representative communicates JAN-PRO's value proposition, maintains accurate prospect information, and consistently meets established activity and appointment-setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and a commitment to continuous improvement.
Core Responsibilities:
Outbound Prospecting & Lead Generation
• Conduct high-volume outbound prospecting, targeting approximately 125–150 quality calls daily to generate new commercial cleaning opportunities. • Research prospective businesses, identify key decision-makers, and develop targeted outreach strategies within assigned markets. • Communicate JAN-PRO's commercial cleaning services and value proposition to prospective customers. • Navigate gatekeepers, address objections, and identify customer needs through effective questioning and active listening. • Maintain consistent follow-up with prospective customers to develop qualified sales opportunities.