Vice President, Operations

Article Student Living is hiring a Vice President, Operations to provide executive leadership for property operations and field support across our national student housing portfolio. This role establishes the operating strategy, performance standards, systems, and development programs that enable site and regional teams to deliver consistent financial, leasing, resident-experience, and people results.The Vice President, Operations leads the Director, Property Management, part of the Regional Manager team and at times a Regional Vice President, with responsibility for portfolio performance, leadership development, operational readiness, and scalable processes. This role partners closely with Sales & Leasing, Accounting, Asset Management, Facilities, Human Resources, Marketing, and Systems Support to align execution with company and ownership objectives.This position reports to the Chief Operating Officer, may travel up to 35% as needed.Location: This position requires working onsite from our Chicago, IL office; remote work arrangements are not available for this role.Compensation: $175K - $185K Key Responsibilities:

Set the vision, strategy, annual priorities, and performance expectations for property operations and field support across the portfolio. Lead, coach, and develop the Director, Property Management and operations leaders, building accountability, succession plans, and a strong leadership pipeline. Drive portfolio financial and operating performance, including revenue growth, NOI, controllable expenses, occupancy, renewals, leasing velocity, collections, resident experience, and reputation results. Partner with Accounting and Asset Management on annual budgets, revenue assumptions, monthly forecasts, variance reviews, expense controls, capital planning, and ownership reporting. Create and maintain consistent operating standards, policies, procedures, playbooks, checklists, and performance-management tools that support disciplined execution across markets. Oversee new property onboarding, management transitions, takeovers, lease-ups, new development start-ups, and stabilization plans, ensuring operational, staffing, and leasing readiness. Oversee the Property Performance Snapshot (PPS) and other performance-management tools, ensuring reporting and accountability processes evolve with operational needs, systems, and company priorities. Partner with Sales & Leasing, Marketing, and property leadership on leasing strategy, revenue opportunities, renewal performance, and execution of portfolio-wide campaigns and initiatives. Partner with Systems Support to strengthen Entrata utilization, reporting, technology adoption, workflow consistency, and process improvement at the property and portfolio levels. Establish portfolio review rhythms, operating audits, site-visit standards, and action-planning processes to identify risk, reinforce accountability, and improve performance. Business Systems Management: serve as the hands-on owner of Article's core business systems including Entrata and at times other that integrate directly with Entrata. Oversee configuration, integrations, and daily system operations to ensure data accuracy, performance, and reliability. Manage system governance, workflows, permissions, and automation across departments. Lead onboarding, data migrations, and system transitions for new developments and acquisitions. Ensure compliance with fair housing, safety, company policies, and operational controls through audits, documentation, and corrective action.