Warehouse Support Specialist

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. • Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. • Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 4755 Hanoverville Road, Bethlehem, PA 18020

Hours/Shift: Monday - Friday, Days

Compensation: $24/ hour

Role Description:

This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do:

• Resolve Merchant Facing Requests around WRO and URO related issues. • Work directly with onsite partners to resolve merchant concerns and escalations. • Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams. • Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director. • Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision. • Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA. • Update and manage all BOL requirements. • Generate and log all IPP Shipments going out of the HUB site to its final destination. • Check in and check out drivers for all IB and OB activity coming in and out of the facility. • Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA. • Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations. • This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. • Additional duties and responsibilities as necessary.