Technical Customer Service Admin (English)

Location: Grozăvești Subway Station Area (Bucharest) Working Model: Hybrid (Work from home on Mondays and Fridays) Schedule: 09:00 – 18:00 (lunch break included)

The hiring company is a leading global provider of water and hygiene solutions. With a presence in 130 countries across six continents and a team of over 16,500 professionals, the organization operates 70 manufacturing facilities worldwide. Recognized as a 2025 Best Managed Company Gold Standard honouree, the employer prides itself on delivering excellence and fostering a supportive, high-performing workplace.

Key Responsibilities

• Receive and process emergency service requests via email or service forms using Salesforce. • Create notifications, release service orders in SAP, and handle outbound iDocs. • Create and update equipment records in SAP and maintain customer master data. • Manage debit memo requests (DMRs) to enable accurate customer invoicing. • Proactively identify and correct invoice errors as needed. • Process purchase orders and handle third-party invoicing and payments. • Update customer contract data and manage equipment master data in SAP.

Candidate Requirements

• Experience: Ideally, a minimum of 2 years of prior experience in a similar administrative or back-office role. • Languages: Fluent in English (both written and verbal). • Technical Skills: Proficiency in MS Office, SAP, and Salesforce. • Education: A Bachelor’s degree is mandatory.

What the Company Offers The employer believes in rewarding its team for their hard work and provides a highly competitive benefits package:

• Flexible Meal Tickets: 950 RON provided through the Benefit platform (300 RON of this can be utilized for any purpose, including all types of transportation). • Vacation Allowance: 50% of the gross salary (applicable after the employee's first 6 months with the company). • Holiday Bonuses: 500 RON net for Christmas and 500 RON net for Easter. • Annual Performance Bonus: Reflecting company performance and three variable metrics, this bonus can reach up to the equivalent of two monthly salaries (awarded at the end of the fiscal year on September 30th). • Health & Well-being: Comprehensive life insurance (Allianz) and premium private medical services (Groupama – Regina Maria network). • Generous Paid Time Off: 21 days of standard annual leave, plus 1 day off for the employee's birthday, and 1 additional day per year of seniority (capped at 26 days). Extra days off are also provided for special life events. • Exclusive Perks: A 70% employee discount on premium cleaning products, plus access to an internal fitness gym and relaxation area at the office.