Host

Summary

We are seeking a warm, welcoming, and organized Host/Hostess to be the first point of contact for our guests. The Host/Hostess is responsible for greeting guests, managing reservations, and ensuring a smooth and positive guest experience from arrival to departure.

Key Responsibilities • Greet guests as they arrive and provide a friendly, welcoming first impression.

• Manage reservations and waitlists efficiently using the reservation system or seating chart. • Escort guests to their tables and present menus. • Maintain cleanliness and organization of the host stand, entrance, and waiting areas. • Communicate accurately with servers and managers regarding guest needs and table availability. • Answer phone calls, take reservations, and provide restaurant information as needed. • Assist with special requests such as seating arrangements or guest accommodations. • Monitor dining room flow and coordinate seating to maximize efficiency. • Support team members by assisting with service tasks when needed.

Qualifications • Previous host/hostess or customer service experience preferred.

• Excellent communication and interpersonal skills. • Professional, polished appearance and demeanor. • Ability to remain calm and composed in a fast-paced environment. • Strong organizational skills and attention to detail.

Physical Requirements • Ability to stand and walk for extended periods of time.

• Ability to occasionally lift up to 20 lbs. • Comfortable working in a fast-paced, high-volume environment.

Benefits • Competitive hourly wage

• Employee meal discounts • Flexible scheduling • Opportunities for advancement into other roles