IT & Salesforce Systems Administrator
About this role
The Role
You'll own the technology experience for every Cardiff employee and help keep our Salesforce environment secure, accurate, and easy to use. IT operations come first: getting people set up, keeping devices and access in order, and making sure the tools our teams rely on just work.
Alongside IT, you'll handle day-to-day Salesforce administration: users, permissions, data quality, reports, and simple automation. You'll work closely with our senior Salesforce Administrator, Engineering, and teams across Sales, RevOps, Underwriting, Marketing, and People.
This is an administrator role, not a developer role. It suits someone early in their career who likes owning a queue, solving problems end to end, and growing their skills in a fast-moving, regulated environment.
What You'll Own
Employee IT & Devices
A new employee should arrive on day one with everything they need to work.
• Order, provision, and prepare laptops and equipment before new-hire start dates • Set up employee accounts and access across our SaaS tools and Salesforce • Deactivate accounts and recover equipment promptly during offboarding • Troubleshoot common hardware, software, and access issues • Maintain accurate equipment and asset records • Keep onboarding and offboarding checklists clear and current
IT Support & Access Security
• Own incoming IT and Salesforce requests from Sales, RevOps, Underwriting, Marketing, and People • Understand what each requester needs, prioritize the queue, and communicate status without being chased • Run periodic access reviews across key systems and monitor user activity • Follow security best practices for accounts, passwords, licenses, and permissions • Learn and troubleshoot the SaaS applications our teams use every day
Salesforce Administration
• Manage users, roles, profiles, permission sets, field-level security, and license assignments • Configure fields, picklist values, record types, page layouts, list views, and validation rules • Build and maintain reports and dashboards for business teams • Build and update simple Flows, such as record-triggered and screen Flows, with senior review • Resolve Salesforce support tickets and help users get the most out of the system • Escalate complex issues, such as automation conflicts or integration errors, with clear notes on what you found
Data Quality