Madhappy West Hollywood Pantry Full-Time Cafe Lead

WEST HOLLYWOOD PANTRY BY MADHAPPY CAFE LEAD Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

Pantry by Madhappy is a food, and beverage concept developed by Madhappy that debuted in their Melrose Flagship location.

About the job We are looking to hire a full-time Cafe Lead for our Pantry by Madhappy flagship location in West Hollywood. In this position will oversee staff and procedures at our West Hollywood location and support a team centered around efficiency, excellent customer service, and embodying our brand vision.

You must be based in the Los Angeles metropolitan area to be considered for this position.

Responsibilities Operations: ● Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations. ● Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement. ● Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members. ● Use a proactive and solutions oriented mindset to troubleshoot day to day challenges in operations, staffing, or customer experience, always keeping a calm and composed approach. ● Partner with the LA Pantry team to ensure consistency in drink preparation and quality across all offerings, maintaining our brand standards and delighting customers with every sip. ● Coordinate and execute events such as drink launches, community pop-ups, and brand activations, managing logistics, team readiness, and overall experience from start to finish.

People Management & Development: ● Leverage deep knowledge of coffee and matcha preparation to train and coach team members, elevating the quality and consistency of every beverage served. ● Lead by example in delivering a memorable, personalized customer experience. ● Foster a supportive work environment by stepping in whenever needed to empower and support the team. ● Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency. ● Foster a growth-minded team culture through regular coaching, positive reinforcement, and clear expectations, creating an environment where team members feel empowered, supported, and excited to show up.