Customer Care Specialist I (Onsite Only)

BASE PAY: $19.50

SCHEDULES FALL BETWEEN 7:00 AM - 10:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS.

Must work onsite.

Shift and Language differential if applicable.

Continuity program.

What You'll Do:

Are you passionate about helping people? As a Customer Support Specialist, you'll be the voice of our company—assisting clients and customers via phone, email, or chat. You'll handle orders, answer inquiries, resolve problems, and collect valuable feedback. Beyond just support, you’ll consult with customers to uncover their needs and recommend the best products, services, or solutions. Every interaction is an opportunity to make a difference!

We count on you to:

✔️ Provide friendly, efficient, and professional customer service

✔️ Resolve issues quickly and effectively

✔️ Recommend solutions that enhance the customer experience

✔️ Work within assigned client programs to meet performance goals

Your Key Responsibilities:

💡 Engage with Customers: Handle inbound and outbound calls based on your assignment.

📚 Learn & Grow: Successfully complete training and stay updated with ongoing learning.

📝 Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits.

🔒 Protect Customer Data: Ensure security and privacy for every interaction.

💻 Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes.

📊 Track Performance & Improve: Monitor individual performance and contribute to team success.

📞 Make an Impact: Participate in outbound calls as needed to meet client objectives.

👥 Be a Team Player: Support team and company goals while maintaining a professional and secure work environment.

Are You the Right Fit?

✔️ Education: High School Diploma/GED required

✔️ Experience: 0-2 years (Customer service, banking, or retail experience is a plus!)