Technical Services Specialist / Service Delivery Analyst - Winamac, IN

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist / Service Delivery Technician to join the team. If you love to solve problems and add value, please consider what your typical days might look like…

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. • You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. • You will prepare desktops, laptops and miscellaneous hardware for customers. • You will keep customer documentation up-to-date and accurate. • You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead. • You will perform customer maintenance activities on behalf of the customer team. • You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. • You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. • You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

Some of the qualifications and skills we are expecting include the following:

• You should possess excellent communication and customer service skills, both written and oral • You should be able to explain technical challenges and solutions to just about anyone, regardless of their background • You should be willing to participate in an on-call rotation and provide after-hours support as necessary • We require at least 1-3 years of experience as a Desktop Support Specialist or similar role • Prior experience working for a Managed Service Provider (MSP) is preferred • Servers: Active Directory, File Permissions, Domain, Backups, Antivirus • Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN • Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus • User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email) • Applications and Products: Office 365, SharePoint, QuickBooks

What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. • Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. • Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. • Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. • We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. • We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!