IT Technology Services Senior Specialist (multiple positions available)

Original Posting Date: 10/26/26

Job Title: IT Technology Services Senior Specialist (multiple positions available)

Location: 3999 West Chester Pike, Newtown Square, PA 19073

Work Model: Full Remote

Purpose and Objective:

SAP America, Inc. seeks an IT Technology Services Senior Specialist (multiple positions available) at our Newtown Square, PA location to deliver outcomes of assigned projects. Work independently on topics while setting priorities having sole responsibility.

Expectations and Tasks:

Enhance essentially current and future. Enhance complex systems and processes. Communicate clearly and convey processes and policies in a way that others can understand. Advocate for the end user by having a deep understanding of end user needs, behaviors and usage patterns. Promoting the role of User Experience, thorough understanding of contemporary user-centered design methodologies, practices, and ability to integrate those into current and future development efforts. Develop and provide systems, applications, products and services to optimize/automate business processes, improve work efficiency and provide expert support in operations. Revise and update existing programs and provide required documentation. Facilitate the service lifecycle and product lifecycle. Execute technical feasibility studies, solution reviews. Define, review technical blueprint for internal IT projects. Customize and develop enhancements Implement the solutions Provide technical documentation. Execute and support problem management and continuous improvement. Participate in de-escalation activities. Contribute to the Build to Run engagement and to the definition of technical standards and frameworks.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Management Information Systems, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Management Information Systems, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• Evaluating SAP architecture to identify gaps and improvement areas and implement targeted enhancements that align with the customer's IT objectives, while owning key technology decisions; • Administering and maintaining SAP systems including S/4HANA, ERP, NetWeaver and databases including HANA, Oracle, ASE, and SQL Server; • Guiding customers on all technical aspects, including business continuity, security and compliance, and networking; • Full Cycle Support for Implementations including sizing, installations, configuration, Go-live, maintenance and operational; • Managing system copy processes across both homogeneous and heterogeneous SAP environments; • Managing all operational aspects of solutions across cloud environments; • Delivering on complex technical and business matters, including high quality results and technical solutions for long-term concepts; • Supporting maintenance activities including OS patching, Kernel patching, Database patching, Support packs, JAVA Patches, performance tuning, database capacity, and space management; • Pre and Post Go Live activities, Cutover planning, UAT, and Hyper care support; • Fine tuning SQL statements, workload analysis, Operating system performance, monitoring, and tuning parameters; • Configuring and maintaining SAP system integrations with third-party products, providing technical documentation, and supporting de-escalation efforts; and • Consulting with and assisting computer operators or system analysts to define and resolve problems in running computer systems.