Assistant Manager

The Role

As Assistant General Manager, you'll support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives.

You'll be responsible for driving results, maintaining high operational standards and developing a motivated team that consistently delivers outstanding service.

Leadership & People Development

• Coach, motivate and develop colleagues to achieve their full potential • Support recruitment, onboarding and retention of top talent • Deliver regular performance conversations and feedback • Help create a positive, energetic and high-performing team culture • Lead by example, demonstrating professionalism and accountability

Commercial Performance

• Support delivery of all revenue streams including memberships, Personal Training and secondary spend • Drive sales performance through effective member engagement and conversion • Monitor and improve club KPIs and business performance metrics • Support local marketing activity and member growth initiatives • Identify opportunities to improve profitability and operational efficiency

Member Experience

• Create an exceptional experience for every member, every visit • Build a welcoming and inclusive club environment • Resolve member queries and concerns with professionalism and urgency • Drive member retention through exceptional service standards • Ensure delivery of Everlast's member journey programmes and initiatives

Operational Excellence

• Support the day-to-day running of the club • Ensure company processes, standards and initiatives are delivered effectively • Maintain exceptional standards of cleanliness, presentation and safety • Ensure compliance with company policies and procedures • Support Health & Safety compliance, risk management and pool plant operations where applicable

Adaptability & Accountability

• Take ownership of challenges and deliver practical solutions • Respond positively to change and support colleagues through it • Maintain high standards, even in a fast-paced environment • Act as a role model for professionalism, resilience and continuous improvement

What We're Looking For

Essential

• Previous leadership experience within fitness, leisure, hospitality or retail • Strong track record of leading teams and delivering business results • Excellent communication and interpersonal skills • Commercial awareness with the ability to influence performance • Passion for delivering exceptional customer experiences • Flexible approach to working patterns, including evenings, weekends and Bank Holidays