Retail Store Tailor

RETAIL STORE TAILOR—ALTERATIONS

The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. This role requires a keen eye for detail, strong sewing and alteration abilities, and a commitment to excellence. As a key member of a high-performing team, the Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction. The Tailor also contributes to a positive and professional work environment by collaborating effectively with colleagues and upholding company standards at all times.

Essential Functions:

Tailor Shop Production & Operations

• Efficiently perform standard alterations - including but not limited to pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments - in alignment with company guidelines. • Maintain an average of 60 minutes of productive alteration work per working hour, allowing for appropriate rest and meal periods and time for non-tailoring tasks as needed. • Ensure all garments meet high-quality standards, including clean finishes, secure stitching, even seams, and the removal of loose threads and pins. • Press garments to ensure a clean crisp finish. • Maintain a clean, organized, and efficient workspace; ensure all tools and materials are properly stored and well-maintained. • Demonstrate proficiency with all tailor shop equipment. • Ensure completed work is accurately tagged, organized, and ready for customer pickup. • Assist with inventory management by monitoring tailoring supplies and requesting replenishment from management as needed.

Customer Service

• Support front-of-house activities as needed, such as cleaning, restocking merchandise, or assisting customers. • Participate in customer consultations at the direction of management, offering guidance and recommendations on alterations and garment fit. • Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions. • Adapt to changing workload priorities and scheduling needs as directed by management.

Team Based Work Environment

• Share specialized tailoring knowledge and/or techniques with fellow tailors to ensure consistent quality and ongoing skill development. • Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring and pressing techniques. • Seek and respond to constructive feedback from your management team and communicate concerns or requests promptly. • Report any incidents, accidents, or safety hazards to the manager on duty and/or your Regional Manager. • Support sales staff by providing tailoring insights that enhance product knowledge and improve the customer experience. • Uphold standards of professional appearance and personal care.