Key Account Manager
About this role
Job Req Number: 131700 Time Type: Full Time
Job Overview
This Key Account Manager role is a core strategic position focusing on large project management, key client relationship maintenance, and revenue growth. The incumbent will be responsible for managing top-tier key accounts, stabilizing existing business volume, and driving incremental growth via cross-border road freight (CBT), inter-modal solutions, distribution, and project logistics.
Key Responsibilities
1. Key Account Relationship Management
Maintain high-level client relationships with strategic customers across manufacturing, FMCG, electronics and industrial sectors. Ensure long-term partnership stability, high satisfaction and contract renewal rate.
2. Large-scale Project & Framework Management
Lead end-to-end management of customer annual framework agreements, RFP processes, tender bidding, contract negotiation, pricing review and project implementation. Oversee project delivery, issue handling and operational closing.
3. Business Growth & Volume Penetration
Dig into existing customer supply chain demands, expand business scope including cross-border trucking, inter-warehouse shuttle, domestic distribution and multi-modal transport. Continuously improve account penetration, shipment volume and profitability.
4. Cross-functional Collaboration
Closely cooperate with operation, pricing, compliance, customs and overseas teams to resolve operational exceptions, optimize transit solutions, and ensure stable service delivery.
5. Market & Competitor Analysis
Monitor industry trends, customer supply chain changes and competitor strategies. Provide regular account reviews, volume forecasting and risk analysis for commercial decision-making.
6. Performance Delivery
Achieve annual targets on revenue, gross profit and business growth, and support team commercial objectives.
Requirements
1. Bachelor’s degree in Logistics, International Trade, Supply Chain, Marketing or related disciplines.
2. Minimum 3 years of key account sales experience in logistics.