Founding Customer Success Manager
About this role
ABOUT ARTIE
Artie is a fully-managed real-time data streaming platform that replicates production databases into data warehouses and lakes - in real time, with zero maintenance. We make high-volume data replication simple, reliable, and scalable for engineering teams.
Our platform powers mission-critical use cases including fraud and risk monitoring, inventory visibility, customer-facing analytics, and AI/ML workloads.
We’re trusted by teams like Substack, Alloy, and ClickUp, and raised a Series A from top-tier investors including Standard Capital, Y Combinator, General Catalyst, Pathlight, and the founders of Dropbox and Mode.
Artie is built for engineers who care about performance, reliability, and operational simplicity - and we’re growing fast.
ABOUT THE ROLE
We're hiring a Founding Customer Success Manager to own every customer after the contract is signed: onboarding, adoption, renewals, and growing the account.
Today our founders and engineers run post-sales themselves. Our customers love the product and the responsiveness, but at our size that model doesn't scale, and customers deserve one person who owns both their outcome and their commercial relationship. That person is you.
This role is half trusted advisor, half account owner. Our customers are data engineers and platform leads running Artie in production, where a stale table or a missing row matters. You'll be technical enough to diagnose most issues yourself, and commercial enough to carry a renewal and expansion number, negotiate contracts, and run expansion deals end to end. You'll work directly with our founders, sales, and engineering, and set the bar for every CSM and account manager who comes after you.
WHAT YOU'LL DO
Own the customer from signature to renewal
- Be the primary point of contact for your book of accounts, from kickoff through renewal and expansion - Run onboarding: kickoff calls, internal prep with Engineering, onboarding trackers, and a clear path to first production pipelines - Set up a regular review cadence with key accounts and use it to learn what Artie powers for them and what's next on their roadmap
Keep customers healthy and get ahead of risk
- Build and maintain account health views (usage, pipeline status, open issues, stakeholder coverage) using our data and AI tools - Troubleshoot most customer issues yourself (replication lag, schema changes, connector config) and pull in Engineering when it's needed - When something does go wrong, own the customer side of the incident: a clear timeline, a plain explanation of root cause, and what will prevent it next time