Spécialiste Clinique Flex II
About this role
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Diversité - Innovation - Bienveillance - Collaboration mondiale - Esprit gagnant - Bienveillant - Haute performance
Chez Boston Scientific, nous vous donnerons l’opportunité d’exploiter tout ce qui est en vous en travaillant dans des équipes d’employés diversifiés et hautement performants, pour relever certains des défis les plus importants de l’industrie de la santé. Grâce à l'accès aux derniers outils, informations et formations, nous vous aiderons à faire progresser vos compétences et votre carrière. Ici, vous serez accompagné dans votre progression - quelles que soient vos ambitions.
French translation to follow
About this role
Boston Scientific is a leading provider of Neuromodulation devices to Canadian hospitals, physicians, and their patients. The successful candidate for this position will be responsible for promoting and supporting our products across hospitals in the province of Quebec. The individual will work closely with the local territory sales manager, as well as sales and marketing leadership, to assist with device implants, training, and patient support. The individual will be looked to by customers and colleagues as a subject matter expert who will provide invaluable on-site, daily support for complex neuromodulation programs.
Your responsibilities will include:
• Support Neuromodulation procedures in hospital operating rooms and perform follow up to assure customer success with the technologies employed • Educate customers on the merits and proper clinical use of company products by giving presentations and demonstrations leveraging appropriate formats and platforms (e.g., slides, manuals, documents) to keep all customers abreast of the latest product, therapy, and technology developments in the industry. • Commercial Support: Under general direction, serve as primary resource for clinical support, consisting of tackling a wide range of issues relating to situational troubleshooting, product support, and outcome tracking. • Perform clinical and library research and participate in case reviews and clinical observation by working with physicians and hospital lab staff. • Develop business relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision makers to facilitate future sales. • Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions. • Providing initial and continuous training, education, and support for clinical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features. • Foster a strong day-to-day working relationship with sales and marketing colleagues to ensure the coordination of activities and objectives. Must be a solid team player who aspires to support a high functioning and transparent team working environment. • Travel extensively to promote and support our products in Quebec as well as occasional travel to the U.S. for training purposes and potential infrequent assistance in other provinces. • In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures. For those individuals that supervise others, the following statements are applicable: • Assures that appropriate resources (personnel, tools, etc.) are maintained to assure Quality System compliance and adherence to the BSC Quality Policy. • Establishes and promotes a work environment that supports the Quality Policy and Quality System.