Principal Solutions Consultant - 1:1 Customer Engagement

Meet Our Team:

Pega is a leader in real-time decisioning, helping organizations transform how they engage customers through Pega Customer Decision Hub, an AI-powered centralized decisioning platform.

Our 1:1 Customer Engagement Specialist Solutions Consulting team serves as trusted advisors to customers and prospects, helping organizations move beyond product-centric, channel-siloed and audience-based approaches toward real-time, contextually relevant 1:1 customer engagement.

As we expand our focus on new-logo growth, we are looking for experienced Principal Solutions Consultants who thrive in competitive, early-stage opportunities and can help create demand, shape strategy, demonstrate differentiated value, and build compelling business and technical cases for transformation.

This role combines deep expertise in AI and AI-driven decisioning with strategic consulting, value consulting, and enterprise solution selling.

Picture Yourself at Pega:

As a Principal Solutions Consultant within the 1:1 Customer Engagement organization, you will partner with Sales, industry experts, Product, Professional Services, and other teams to pursue strategic opportunities and help organizations transform how they engage with their customers.

You will have a particular focus on new-logo opportunities, engaging prospects early in their buying journey and helping shape opportunities where the vision, requirements, business case, or solution strategy may still be evolving.

You will bring a hunter mindset to Solutions Consulting, combining strategic discovery, AI expertise, technical credibility, value selling, and executive storytelling to help customers understand both the business value and transformational potential of Pega's Customer Decision Hub.

You will be equally comfortable discussing business strategy with senior executives, exploring AI and decisioning approaches with technical stakeholders, and working hands-on with account teams to advance complex enterprise opportunities.

What You'll Do at Pega:

• Lead solution consulting for strategic new-logo opportunities as well as existing accounts, partnering with account teams to create, shape, and advance opportunities from early discovery through technical validation and close. • Bring a hunter mindset to Solutions Consulting, thriving in greenfield environments where customer requirements, business cases, and transformation strategies may still need to be defined. • Conduct strategic and executive-level discovery to uncover business challenges, customer engagement opportunities, strategic priorities, and measurable business outcomes. • Apply expertise in AI, AI-driven decisioning, next-best-action, machine learning, and real-time customer engagement to help organizations define practical transformation strategies. • Translate complex technology capabilities into compelling business narratives connected to outcomes such as revenue growth, customer experience, operational efficiency, retention, and customer lifetime value. • Lead value-based selling and value consulting, helping customers and account teams develop business cases, value hypotheses, outcome frameworks, and executive transformation narratives. • Serve as a strategic advisor to organizations evaluating how AI and decisioning can transform customer engagement across marketing, sales, and customer service. • Drive solution strategy throughout complex enterprise sales cycles, including presentations, demonstrations, workshops, assessments, proofs of concept/value, and technical validation. • Navigate competitive sales environments and help differentiate Pega's approach to AI, decisioning, customer engagement, and enterprise transformation. • Challenge conventional approaches where appropriate and help customers establish a vision and strategy before requirements become fixed. • Partner across Sales, Product, Professional Services, Customer Success, industry teams, and strategic partners to align business value, solution strategy, and execution.