Manager, Partner Success - Resell, APAC

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Manager, Partner Success – Resell, APAC is responsible for managing partner success activities across the APAC region, with a strong focus on supporting regional resale partners and their end customers. This role partners closely with Partner Success, Sales, Support, Product, and regional leadership to drive partner adoption, customer value, operational consistency, and a high-quality partner and customer experience. The Manager serves as a key regional point of contact for partner execution, issue resolution, enablement, and continuous improvement across the APAC partner ecosystem.

How will you make an impact?

Regional Partner & Customer Management

• Manage day-to-day Partner Success engagement for APAC resale partners, ensuring partners are equipped to deliver value to their customers. • Build strong working relationships with regional partner contacts, customer-facing teams, and internal stakeholders across APAC. • Track partner and customer health, adoption, enablement needs, and escalations to support retention, growth, and customer satisfaction.

Partner Success Execution

• Support partner success plans aligned to APAC business priorities, customer outcomes, and regional growth objectives. • Coordinate enablement, onboarding, business reviews, and adoption activities to help partners serve customers effectively. • Identify risks, remove operational blockers, and escalate issues appropriately to protect partner and customer relationships.

Relationship Management

• Develop trusted relationships with APAC resale partners and key customer-facing stakeholders. • Prepare and share partner success updates, customer insights, risks, and recommended actions with regional leadership and cross-functional teams. • Support partner business reviews and customer-impact initiatives by ensuring clear follow-up, ownership, and execution. • Represent the Partner Success function in APAC regional planning sessions, account discussions, and partner operating rhythms.

Partner Enablement & Regional Advocacy

• Support APAC partner enablement activities, including training coordination, adoption programs, and partner communications. • Share regional partner and customer feedback with internal teams to improve processes, resources, and the overall customer experience. • Collaborate with Marketing, Sales, and Partner Leadership to tailor messaging, use cases, and success stories for APAC partner and customer needs.