Client Service Representative

Who We Are:

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity:

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You'll Do:

• Deliver elevated customer service with warmth, empathy, and professionalism • Greet clients and manage the check-in/check-out process with efficiency and care • Answer and triage phone calls using a multi-line system • Schedule appointments, procedures, and follow-ups in coordination with the clinical team • Process payments and ensure accurate invoicing • Monitor the flow of patients and clients throughout the day • Maintain a clean and organized reception and lobby area • Communicate effectively with doctors, technicians, and managers to ensure smooth operations • Assist emotionally stressed clients with compassion and clarity • Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have:

• Availability to work evenings and weekends • Previous veterinary or medical front-desk experience (preferred, not required) • Strong communication and interpersonal skills • Comfort working in a fast-paced environment with multiple priorities • Familiarity with Windows-based systems and practice management software (or a willingness to learn) • A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer:

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage • 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals • Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance • Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location • A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small