Order Management Associate

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Order Management Associate should be both pro-active and thorough in their approach to their tasks, always ensuring a high level of attention to detail, whilst demonstrating flexibility to incoming high-priority tasks and ability to manage workload accordingly.

KEY RESPONSIBILITIES:

• Generate vendor purchase orders accurately and efficiently based on client orders. • Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines. • Monitor and track inbound shipments from vendors to ensure timely and accurate delivery. • Collaborate with project teams to address any potential delays or issues in the shipment process. • Generate picking tickets for warehouse staff based on project timelines. • Create logistics tickets for outbound shipments to clients. • Pay meticulous attention to details in all stages of order processing to minimize errors. • Conduct thorough quality checks to guarantee that the correct products are shipped to clients. • Prioritize tasks based on urgency and importance to meet tight deadlines. • Efficiently manage a high volume of orders while ensuring accuracy and quality. • Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests. • Troubleshoot and resolve issues promptly to maintain smooth order flow. • Respond promptly to client inquiries and provide updates on order status. • Stay informed about product pricing, discounts, and promotions from vendors. • Identify opportunities to negotiate better terms with vendors and save costs. • Negotiate favorable terms, discounts, or bulk purchase arrangements to optimize profitability.

ESSENTIAL CRITERIA:

• Experience in an order management or similar role; with a firm knowledge of the supply chain process • An understanding of the commercials involved in buying and reselling hardware • Experience using procurement software • Strong numeracy skills and analytical ability • Basic to Intermediate Microsoft Excel Knowledge • Excellent time management skills, with ability to manage workload and prioritize tasks • Exceptional attention to detail and level of meticulousness • Strong communication skills • A proactive problem solver, who can think on their feet. • Willingness to work as part of a team in a fast moving, growing global company