Night Manager

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Night Manager - at INNSiDE by Melia Manchester

Salary up to £29060 and Additional benefits below

Job Summary: The Night Manager will ensure an overall smooth running of the department during night hours, looking after the complete satisfaction, safety, and security. You will be responsible for conducting walk-arounds of the hotel with an eye for safety and security and complete any additional tasks as set by the Front of House Management Team

Duties and responsibilities:

• Ensure the night audit is completed with accuracy • Proactively identify and manage noise issues to prevent complaints • Maintain cleanliness and guest experience during night hours of duty • Complete duty management shifts • Ensure the health, safety, and security of the hotel during night hours • Resolve complaints to a high satisfaction level • Train and develop the reception team

What are we looking for?

• Experience in a similar role, at a minimum as supervisor or team leader • Opera PMS experience is desirable but not essential • Proactive problem solver • Complaint resolution skills • Basic numeric skills, as you will be responsible for cash and card reconciliations

Join our Company! Your Benefits include:

• Holidays: 29 days’ holiday including 8 public holidays • Contributory pension scheme • Excellent discounts through our global My Melia Reward program for you, your family and friends • Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation) • Discounted dental and health cover with HSF • Great discounts with Melia Hotels Worldwide: (Friends & families discounts) • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform • Complimentary gym access to support your physical wellbeing (some restrictions at peak times) • Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules) • High street discounts: with Perks at Work • An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values • Complimentary meals on duty