Emergency Communications (911) Manager

Oversee the operation and management of the 911 Emergency Communications Center; administer policies and procedures; hire, train, develop, mentor, discipline, schedule, and maintain adequate staffing; prepare budgets; serve as liaison to vendors and other agencies; maintain and monitor equipment, supplies, technical software, programs and dispatch protocols.

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Supervises day to day operations by dealing with scheduling issues; resolving issues regarding calls, records and dispatching; answering the phones; reviewing and recording calls; ensuring quality assurance; submission of reports; writing and managing grants; attending court and meetings; providing dispatching support as needed; and acting as a liaison with the 911 user group and other agencies. • Manages and supervises personnel by hiring, developing, mentoring, and coordinating training; maintaining discipline; reviewing and evaluating performance; and ensuring compliance with FLSA. • Coordinates with vendors with regard to equipment and software maintenance; evaluating new technology; researching updates for existing and new equipment; reviewing protocols; planning and evaluation for peak performance and improved service delivery.

ADDITIONAL DUTIES

• Fills the role of Telecommunicator as needed; • Meets and coordinates with agencies in the 911 user group and provides emergency management support. • Monitors budget and approves expenditures. • Assists with budget preparations; forecasting future budget needs and methods to comply with FCC and other requirements. • Attends meetings and training sessions. • Performs additional duties to support operational requirements as assigned.

Education and Experience Associate’s Degree, with knowledge of a specific administrative, business or technical nature, and over seven years up to and including nine years of experience.

An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses

• Valid driver’s license and acceptable driving record according to City criteria. • Candidate will be required to obtain certifications in CPR, VCIN/NCIC, DCJS Basic Dispatcher Certification, NIMS 100, 200, 700, 800, EPD, EMD, and EFD within a probationary period.

Job Knowledge Advanced knowledge of the subject matter. Complete comprehension of the subject area to solve common and unusual problems, able to advise on technical matters, and serve as a resource on the subject for others.