Front Desk Receptionist

US Foot & Ankle Specialists is looking for a friendly, dependable Medical Front Desk Receptionist to join our team. If you enjoy helping people, staying organized, and working in a busy healthcare environment, we'd love to meet you!

As the first point of contact for our patients, you'll play an important role in creating a positive patient experience while supporting the day-to-day operations of the medical office.

Essential Functions/Responsibilities (other duties may be assigned):

• Greet patients upon arrival and address questions and concerns • Answer incoming calls, provide information, transfer calls, and take messages as needed • Schedule appointments and manage multiple provider calendars • Register new patients and update existing patient demographics and financial information • Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff • Maintain and update patient records through data entry, faxing, and scanning • Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items • Review and update accounts receivable/payable changes since prior visits • Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly • Monitor office supply inventory, place orders, and coordinate equipment maintenance and service • Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments • Prepare and process daily reports, deposit slips, and upload financial records to shared files • Review billing claims and denials; gather required information from providers or patients to resolve issues • Support additional office tasks and projects as needed

Required Skills and Experience:

• High School Diploma or GED equivalent • 2+ years of administrative support experience in a medical environment preferred • Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred • Excellent customer service and interpersonal skills • Strong communication, multi-tasking, and problem-solving skills • Ability to thrive in a fast-paced and demanding work environment • Strong attention to detail and a commitment to achieving high levels of patient satisfaction • Ability to maintain confidentiality and uphold HIPAA compliance at all times • Sound judgment and discretion in handling sensitive information • Team-oriented mindset, flexibility, and a willingness to learn • Ability to travel between local office locations, as needed • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems