Maitre D'

About the Role

We are seeking an approachable, attentive Maitre D' who notices when a guest needs help and takes the initiative to assist. You will offer guidance, recognize returning guests and follow requests through to completion.

This flexible role combines guest relations with practical floor support. Working alongside the Member Host, hosts and servers, you will help members and guests feel looked after throughout their visit. As part of the launch team, you will gain experience across dining, lounge and poolside hospitality.

Pay rate: $20 - $24, + gratuity

Role type: non-exempt

Key Responsibilities

Guest Care & Venue Knowledge

Proactively assist guests, offer clear directions and adapt your approach to the dining, lounge or poolside setting.

Recognize returning guests and members, handle preferences discreetly and coordinate approved requests for birthdays and other occasions.

Explain the reserved Omakase experience, music programming brunch and sunset offerings accurately.

Provide brief venue introductions or tours when assigned.

Follow guest requests through to completion, involve the appropriate colleague and keep guests informed when assistance takes time.

Coordination & Floor Support

Assist the Member Host with arrival queues, directions and guest escorts during busy periods.

Route booking enquiries, seating requests and reservation changes through the Member Host, who coordinates reservations and seating.

Answer routine venue enquiries, share approved membership information and refer membership interest or private dining enquiries to the responsible manager.

Support food and beverage delivery, table and cabana resets, and replenishment of service supplies when trained and assigned.

Confirm delivery instructions and important guest requests with the responsible server.

Use the POS and process payments only when trained and authorized, following approved billing, service charge and cash handling procedures.

Presentation & Guest Concerns