Partner Care Associate

Title: Partner Care Associate Ministry: Partner Care Location: Abbotsford, BC (P2C National Resource Center) Reports to: Partner Care Manager Position type: Full-time/Contract (8:00 am to 4:30 pm)

Power to Change's mission is to help people know Jesus and experience His power to change the world. Do you want to be part of that mission?

About the Team:

Partner Care serves as the donations department of Power to Change. We are an efficient team that excels in handling high donation volumes with precision and care. Through strong communication and teamwork, we adapt quickly to challenges, ensuring seamless processing and a valued donor experience.

About the Role:

The Partner Care Associate (also known as the Partner Care Representative) will work within the Partner Care team to engage Power to Change's valued donors by responding to and processing donor requests received through inbound and outbound phone calls and emails in a timely, courteous and effective manner.

Responsibilities:

Setup and process credit card donations

Answer calls and emails from donors and staff

Update donor accounts

Keep a record of donor interactions, process transactions, and file documents

Follow communication procedures and guidelines

Provide accurate, valid, and complete information to donors

Ensure donations database (Donor Direct) is maintained

About You:

You have a growing, personal relationship with Jesus Christ

You are experienced with database systems (Donor Direct preferred)

You have customer service and/or call center experience

You have worked in an administrative role (an asset)

You have strong problem-solving abilities

You are detailed-oriented

You are proficient in Google Suite

You have effective verbal and written communication skills

What We Offer Our Staff: