Customer Implementation Manager

At Flexciton, we work with high-tech factories built with investments worth hundreds of millions of dollars, producing advanced chips at the atomic level. It can take up to nine months to fabricate these cutting-edge products.

We are proud to be the only SaaS product in the world that plans and schedules production in high-tech semiconductor fabs, using complex algorithms in real-time, all from our London office.

Our technology consistently delivers the best production schedules, and leading companies like Seagate trust Flexciton to run their production 24/7. With operations across the US, Europe, and expansion into Asia, we are on a path to realise our vision for the Autonomous Factory.

Job Summary

The Customer Implementation Manager owns the end-to-end delivery of our software into enterprise semiconductor manufacturing environments — a highly technical product in a demanding, fast-moving setting where priorities shift and clear thinking under pressure is what generates great customer outcomes. You run complex implementation projects from kickoff to go-live, often across more than one customer at a time depending on project stage, using expert project-management, data, communication and collaboration skills. After rollout, you continue to own the account — maximising the success, adoption and value our software delivers. You will also contribute to the strategic direction of the function, improving processes and ways of working.

Key Responsibilities

• Implementation Delivery: Owns the delivery of customer implementation projects end-to-end — coordinating key stakeholders, documentation and plans, and navigating shifting priorities across factory operations, engineering and commercial stakeholders without losing the thread. Drives project success under time constraints. Runs the client engagement cadence (regular calls, QBRs) and coordinates across Product & Engineering to keep delivery on track. • Product Expertise & Influence: Deep understanding of our applications and all complex features, and how they integrate into each customer's environment. Works with Product and other Client Success team members to translate customer requests into structured requirements. • Value & Outcome Realisation: Translates factory performance goals into measurable customer value, and ensures that value is realised and evidenced post-rollout. Improves metrics such as time-to-value through more effective delivery. • Adoption, Health & Renewal Support: Owns customer health and adoption across the account lifecycle, proactively monitoring usage, running check-ins and business reviews, and identifying at-risk accounts early. Surfaces and qualifies renewal risk and expansion opportunities and hands them to Account Management. • Risk & Escalation Management: Acts as the customer's technical anchor during difficult periods, diagnosing issues under time pressure, coordinating Product & Engineering to resolution, and maintaining executive trust throughout.