Customer Success Manager

What is Verse?

The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy it's about unlocking the future of AI.

At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy.

The Role

We’re hiring a Customer Success Manager to own the relationship and commercial outcomes for a portfolio of enterprise energy buyers after they sign. This is a high-ownership, high-visibility role for someone who knows renewable energy procurement inside and out and can be a trusted advisor to sophisticated energy and sustainability teams from day one.

You’ll join a lean, fast-moving Customer Success function and help shape how it operates as we scale. A key part of this role is growing with Verse into dispatch intelligence and battery storage optimization real-time products that will define the next chapter of the platform. You’ll be the person who makes sure our customers adopt the platform, realize value, renew, and grow.

Key Responsibilities

• Own the relationship, adoption, and commercial outcomes for a book of enterprise accounts from signature onward. • Drive revenue retention lead renewals, protect gross retention, and identify and close in-footprint expansion. • Serve as a trusted energy advisor, guiding customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management. • Run executive business reviews, build account health scoring, and manage senior stakeholder relationships up the org chart. • Translate the platform’s analytical outputs into clear business value and confident reporting for your customers. • Partner cross-functionally with Sales on closed-won transitions and expansion, with Delivery on onboarding and implementation quality, and with Product to channel voice-of-customer into the roadmap. • Be a driving force in Verse’s move into real-time dispatch intelligence and battery storage optimization a central part of this role as those products scale. • Own your metrics revenue retention, renewal rate, customer health, and referenceable customers.