Healthcare Client Success Manager
About this role
Job Summary: Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Core's management team to ensure that all aspects of the linen program are consistently achieved.
Key Responsibilities:
Provides excellent customer service and maintains relationships at multiple levels within assigned accounts and territory ensuring quality service, product utilization and best practice linen strategies.
Builds Strong customer relationships to ensure client satisfaction, quality and product utilization meet expectations.
Identify opportunities within existing customer facilities to increase account penetration.
Responsible for inventory management, linen par levels, and implementing Core's Linen Cost Management systems and procedures.
Sets up and coordinates Linen Committee
Performs and manages internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study) Conducts par level analysis and adjusts as necessary.
Performs product line evaluations utilizing linen specification expertise.
Responsible for linen security opportunities and physical inventory coordination
Implements laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals. Coordinates with Infection Control Practitioners from each hospital system to ensure that Core's laundry is following the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations.
May manage, direct or assist others as assigned.
Requirements
Proven ability to manage multiple tasks and deadlines. Effective organization, planning, problem solving and analytical skills. Strong communication and presentation skills. Must be able to work independently in a fast-paced environment. Ability to travel with overnight stays up to an estimated 20% of the time Healthcare Laundry Accreditation Council knowledge and training preferred. College degree or equivalent relevant experience required. Proven experience with building relations, with consultative approach to maintaining and growing business