Room Attendant
About this role
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
Job Title
Room Attendant
Location
Property
Department
Rooms
Property, if applicable
Property Specific
FLSA
Non-Exempt
Direct Supervisor
Housekeeping Manager / Executive Housekeeper
Job Overview The Room Attendant is responsible for cleaning, preparing, and maintaining guest rooms to establish cleanliness and quality standards. This role ensures that all guest rooms are hygienic, well-stocked, and presented in excellent condition to support a comfortable and welcoming guest experience.
This position operates in a fast-paced housekeeping environment with daily room quotas and requires frequent physical activity, including standing, walking, bending, lifting, and carrying items up to 25-50 lbs. The role may include morning, evening, weekend, and holiday shifts depending on operational needs. Success in this role requires strong attention to detail, time management, and a commitment to cleanliness and guest satisfaction.
Job Responsibilities
Guest Room Cleaning & Preparation
Clean and prepare guest rooms according to established hotel standards. Make beds, vacuum floors, dust surfaces, and sanitize all room areas. Clean bathrooms, including toilets, sinks, showers, mirrors, and fixtures. Replace linens, towels, and guest toiletries as needed.
Restocking & Maintenance Support
Restock minibar items and in-room supplies. Empty trash and replace liners in guest rooms and service areas. Report maintenance issues such as broken fixtures, leaks, or damaged furniture.
Guest Service & Interaction
Respond to guest requests such as additional towels, amenities, or supplies. Maintain a respectful approach to guest privacy and security at all times. Provide courteous and professional service when interacting with guests.