Specialty Pharmacy Technician

Job Purpose:

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services. Candidates MUST be registered as a technician with the State of Florida.

Job Duties:

• Interpret and enter prescriptions. • Clarify prescription orders with pharmacist and/or clinician as appropriate. • Label and fill prescriptions for the pharmacist to verify. • Perform pharmaceutical calculations. • Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids. • Prepares medication for delivery to patients and departments. • Answers, resolves, and triages inbound inquiries. • Provides outbound therapy/medication adherence check-ups. • Secures refill prescriptions. • Resolves insurance related issues and assists patients with various forms of financial assistance. • Maintains pharmacy inventory including drug ordering and receiving. • Communicate directly with patients over the phone to assist them in the awareness of their medications. • Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up. • Manage, organize, and update relevant data using database applications. • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. • Identify trends, resolves problems; recommend improvements; implements change. • Actively participates in process improvement initiatives. • Acts as a value-added business partner to stakeholders throughout the organization. • Protects organization's value by keeping information confidential. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Other duties as assigned

Skills: strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data