Security Supervisor

Overview

Security Supervisor

Samaritan Daytop Village is a leading human services organization in New York State serving over 38,000 New Yorkers annually across more than 60 locations through Transitional Housing, Community Based Services, and Residential and Outpatient programs. This position is part of our Transitional Housing division which operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City.

The Security Supervisor oversees day-to-day facility security and safety operations at one designated program operating under contract with the New York City Department of Homeless Services (DHS). This individual is responsible for ensuring appropriate staffing and post coverage, supervising security and operations personnel, and maintaining building access and facility conditions. Additionally, the role involves responding to emergencies, ensuring accurate documentation, and supporting agency policies, fire-safety procedures, and trauma-informed client care.

Responsibilities

• Supervises, coaches, and evaluates security and operations staff, manages shift schedules to ensure 24/7 post coverage, and conducts daily shift briefings • Maintains an active physical presence throughout the facility to monitor visitor access, conduct routine rounds, and inspect security systems • Responds promptly to security incidents, behavioral crises, and medical emergencies using approved de-escalation and intervention techniques • Oversees safety and fire-safety compliance, ensuring proper operation of equipment and coordination with emergency responders • Completes and reviews accurate operational documentation, including communication logs, incident reports, and unusual occurrence summaries • Collaborates with social services, facilities, and program leadership to enforce facility rules and maintain a secure, trauma-informed environment

Qualifications

• High school diploma or equivalency required • At least two years of security experience within a congregant residential setting, such as a DHS transitional housing or residential treatment program • Prior supervisory or team-lead experience with the ability to manage staff schedules, guide personnel, and support a 24/7 environment • Knowledge of basic security, building access, inspections, and emergency procedures • Valid FDNY Certificate of Fitness F-80 (Coordinator of Fire Safety and Alarm Systems in Homeless Shelters) and CPR/First Aid certification • Strong verbal and written communication skills, computer proficiency including Microsoft Office, and the ability to maintain confidentiality • Demonstrated ability to remain calm under pressure, exercise sound judgment during crises, and work respectfully with diverse populations using trauma-informed principles