Assistant Store Manager - Favorite Daughter - NYC Madison Ave

About Us

Meet your closet’s newest favorites--a casually cool collection of wardrobe must-haves designed by the fashionably-sensitive sisters, Sara and Erin Foster. Go ahead, find your favorite.

Favorite Daughter currently has an exciting opportunity available to join the team as an Assistant Store Manager. The Assistant Store Manager plays a key role in assisting with the overall performance of the store by promoting a sales culture to build productivity and passion for the brand. In this role, you will ensure customers receive exemplary service and a positive brand experience. You will assist in leading and motivating the team.

Specific Responsibilities Would Include

SALES GENERATION:

• Lead by example to assist in achieving sales goals and KPI’s • Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity) • Set measurable performance standards and goals based on Company’s expectations and metrics • Work with Store Manager to identify marketing opportunities to build customer base and local market • Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards • Ensure staff maintains constant client communication through utilizing their client books and client database • Resolve all client problems and complaints quickly and effectively • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective • Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

OPERATIONS:

• Ensure facility maintenance, presentation and organization • Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash • Control store expenses and maintain budgets, continually striving to reduce costs • Ensure deliveries are properly processed in a timely manner • Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures • Meet inventory accuracy and shrink requirements • Ensure staff is trained in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication • Build and maintain good communication with members of corporate office, regional office, mall office and other stores • Exhibit proficiency in computer programs used by the Company including: Word, Excel, Outlook