Assistant Manager, Payment Services

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we've been committed to delivering financial services founded on integrity and a people-first philosophy.

As an Assistant Manager, Payment Services at our Baytree Headquarters, you will help ensure all transactions are processed accurately, timely, and in full compliance with credit union standards. The Assistant Manager will assist with issue resolution, uphold departmental performance goals, and contribute to a smooth, efficient payment operations environment.

Why Join SCCU?

• Member-Focused Mission : Be part of a not-for-profit organization that reinvests in its members. • Flexible Schedule Options • Career Growth : We prioritize internal promotions and offer on-the-job training.

*This Assistant Manager position will oversee the Physical Payments/Checks in the Payment Services Department.

• Checks : Responsible for the oversight, effective processing and GL reconcilement for all checks processing through the organization. This includes ATM deposits and foreign ATM cash ordering, Mobile Check deposits, branch check processing, mailed payment remittance, inclearing and returns processing. • Wires : Responsible for the oversight and effective processing and GL reconcilement for all methods of wire processing, both domestic and international wires. will work closely with wire entry channel owners in Retail, MSC, Digital Experience and BSA for sanction oversight. • Disputes and Emerging Payments : Will be responsible for and be SME for emerging payment channels like RTP, FedNow, and include products Zelle and Bill Pay services, including gl reconcilement. Will also oversee handling of all department disputes to include ACH & Zelle disputes, breach of warranty and hold harmless letters.

Assistant Manager, Payment Services Key Responsibilities:

• Assists in overseeing the daily operations of a Payment Services team to ensure timely, efficient, and effective processing and settlement in Wires, Item processing, ACH, or Digital/Emerging Payments or disputes. • Ensure that service levels are set appropriately and met consistently, processing and system workflows are efficient and effective, and ensures direct reports remain current with all necessary regulation training and adherence. • Coordinates with IT and other relevant departments and vendors to ensure the integrity and functionality of all systems and platforms. • Assists in setting productivity and service goals for the department. Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels. • Understands the key requirements and assists with the preparation for regulatory examinations, internal audits, and completion or periodic risk assessments from external entities such as auditors, examiners, and regulators to ensure procedures are implemented and maintained to meet these requirements. • Assists in executing department projects and ensures that all projects are completed with appropriate prioritization, implementation, and education to support newly developed business or processes. Meets deadlines with minimal follow-up emphasizing efficiency and effectiveness. • Recommends and implements changes to processes which maintain compliance and streamline workflows, utilizing automation whenever possible. Updates training documents, policy and procedures, as well as job aids, as necessary, and communicates changes effectively. Ensures consistency between documented procedures and actual processing.