Resource Centre Employment Specialist- Full-Time-Calgary 1

Position Description & Qualifications

Position Summary: As Serco expands its programs and partnerships in Canada, we are seeking dedicated Resource Centre Employment Specialists to deliver inclusive, front-line support that connects Albertans to employment services and community resources. This role requires strong organizational skills, a client-focused approach, and the ability to engage dynamically with job seekers, community partners, and service providers.

Resource Specialists provide front-end operational and client support, ensuring referrals are actioned quickly, appointments are coordinated, and Job Seekers can access practical, low-barrier assistance while maintaining strong data integrity. This role is essential in connecting Albertans to employment services and community resources efficiently and inclusively.

Core Responsibilities:

• Retrieve and process provincial referrals through Compass promptly. • Contact Job Seekers to schedule intake and assessment appointments with Case Managers. • Manage appointment scheduling, send reminders, and coordinate logistics. • Serve as the first point of contact for walk-in clients, providing navigation and basic support. • Offer guidance on digital tools such as MyAlberta, job boards, and online forms. • Facilitate workshops or group sessions to enhance job search and digital literacy skills. • Maintain accurate and timely data entry in Compass and other platforms. • Provide retention support and ensure data integrity across all systems. • Uphold accessibility standards and deliver inclusive, low-barrier services. • Collaborate with culturally diverse populations and community partners to connect Job Seekers to appropriate resources.

Qualifications:

To succeed in this role, you will need:

• High school diploma (minimum requirement). • At least 1 year of experience in employment services, digital navigation, or community resource coordination. • Minimum 1 year supporting digital literacy and job search activities. • Experience applying accessibility standards and inclusive service delivery, including accommodations for individuals with disabilities – 1 year. • Ability to work effectively with culturally diverse populations; multilingual skills are an asset. • Strong client-facing skills, including conflict resolution and empathy, to effectively support walk-in clients and diverse populations. • Strong organizational and time-management skills to ensure timely service delivery. • Excellent communication and interpersonal abilities for client engagement and coordination. • Proficiency with digital tools and platforms, including MyAlberta, job boards, and other digital navigation systems. • Experience supporting digital literacy, job search activities, and access to community-based services – 1 year. • Multilingual capacity and/or experience serving culturally diverse populations – 1 year. • Training in accessibility standards and inclusive service delivery – 1 year. • Experience generating reports or analyzing trends from Compass or similar systems to improve service delivery and demonstrate impact. • Ability to provide practical, low-barrier assistance while maintaining data accuracy. • Experience facilitating workshops or group sessions is considered an advantage. • Ability to adapt content to meet the needs of Clients with diverse learning styles and barriers. • Strong communication and engagement skills within group-based learning environments.