Information Services Desk Support Assistant - Verde

***Please note: this is a grant-funded position and continuation is subject to funding***

The Information Services Desk Support Assistant serves as the primary point of contact for students, faculty, staff, and community accessing Library, Tutoring, and Center for Learning and Innovation (CLI) services. This part-time position provides frontline support for information inquiries, resource circulation, and technology assistance across CLI spaces and reports to the Learning Resources Supervisor.

Essential Duties and Responsibilities Information and Reference Services

• Provide Tier 1 reference support to students, answering questions about basic research tools, databases, and library resources • Direct patrons to appropriate CLI services including tutoring, technology labs, and study spaces • Assist users in navigating the library catalog and locating physical and digital materials • Escalate complex reference questions to librarians as needed Circulation and Resource Management • Utilize borrowing management systems to check out and check in laptops, hotspots, books, and other circulating materials • Verify patron eligibility and process equipment loans according to established policies and resolve basic account issues • Support with patrons regarding holds, renewals, and overdue items Technology Support • Provide basic troubleshooting assistance for common technology issues including printing, wireless connectivity, and equipment setup • Provide Tier 1 Canvas support for basic navigation and access questions • Assist patrons with accessing computers, printers, and other equipment in public areas • Report equipment malfunctions and coordinate with appropriate technical support staff Facility Oversight • Assist students, staff, and faculty with checking into CLI spaces and study rooms • Monitor study spaces, computer stations, and public areas to ensure a productive learning environment • Respond to facility issues and coordinate with appropriate departments for resolution • Enforce CLI policies regarding food and beverage, noise levels, and appropriate use of spaces • Assist in opening and closing procedures as assigned Administrative Support • Support the CLI team with special projects as assigned • Assist with event setup and coordination for CLI programs and activities • Contribute to ongoing improvement of desk procedures and student services • Participate in student success initiatives, including outreach and activities that increase student awareness of and access to academic support services.

Education:

• Education: High school diploma or equivalent Knowledge/Skills/Abilities: • Excellent customer service skills and ability to work with diverse populations • Ability to maintain professional conduct and respectful interactions in the workplace. • Familiarity with Microsoft Office applications (Word, Excel, Outlook) • Ability to learn new software systems and technology platforms • Excellent communication skills, both verbal and written • Ability to work independently and exercise good judgment • Ability to manage competing priorities and pivot seamlessly in a fast-paced environment • Experience in a library, tutoring center, or academic support environment • Familiarity with library databases and research tools • Strong technology proficiency and ability to troubleshoot a wide range of technology-related issues. • Experience with circulation or inventory management systems • Current enrollment at Yavapai College or prior community college experience