Customer Billing Support Specialist

About Intellistack

At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences.

Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes—all without needing to write a single line of code.

With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.

Who We Are At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next—powered by people, supercharged by AI.

We’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in.

Who You Are:

- You’re an exceptional communicator who can gracefully break down, solve, and explain complex problems in a way customers can understand. - You’re curious and eager to learn. You might not know all the answers, but you’re willing to find them. - You’re comfortable with technology, adapt easily to change, and can switch gears quickly to adjust your priorities and focus. - You’re well organized, accurate, and attentive to detail, with an interest in numbers, billing, and helping customers.

What You’ll Do:

You’ll support our customers on the front lines by handling basic billing inquiries and daily billing tasks with care, accuracy, and timely follow-through. Working under the direction of the Billing Manager and closely with the Accounting Team, you’ll help customers resolve billing issues, keep account information accurate, and support internal documentation and projects as requested.

How You’ll Succeed:

- Serve as the primary point of contact for incoming basic billing support requests via email, chat, and/or scheduled phone support. - Perform daily billing tasks, including preparing refunds and credits, issuing invoices, processing customer account changes, responding to billing inquiries, and helping customers update billing information. - Ensure customer contact information on file is accurate and up to date. - Troubleshoot electronic payment failures and work to resolve them. - Complete customer vendor setup requirements, including providing basic company and banking information. - Meet or exceed established customer inbound ticket quotas while managing and resolving requests in a timely and professional manner. - Assist with maintaining written and/or video documentation for internal billing processes and procedures, as requested by management, with a focus on non-Intake processes. - Provide project support as requested by management.