Customer Success Manager

Location: New York, New York (Hybrid, 2-3 days per week in office)

Reporting to: Global Head of Account Management

Employment Type: Full-Time

Compensation: $85,000 - $95,000 base salary + bonus potential

Position Summary

The Customer Success Manager (CSM) serves as a key member of our Customer Success team and is responsible for managing and growing relationships with Wall Street Prep’s corporate clients. The CSM acts as the primary point of contact throughout the customer lifecycle, from onboarding through renewal and expansion, helping drive revenue growth while ensuring clients realize maximum value from Wall Street Prep’s training solutions.

This role plays a critical part in account retention, client satisfaction, and business expansion across financial institutions and Fortune 1000 companies. The ideal candidate thrives in novel, high-stakes situations that require creativity, intuition, and strategic thinking. The CSM will work closely with senior leaders at Wall Street Prep as well as decision-makers at global financial institutions and Fortune 500 companies to ensure successful adoption, retention, and growth across a portfolio of accounts.

Key Responsibilities

Customer Success & Account Management

• Serve as the primary point of contact and build long-term relationships with corporate customers spanning financial institutions and Fortune 1000 companies. • Own the client renewal cycle and develop strategies to retain and grow existing business. • Identify opportunities to increase Wall Street Prep’s footprint and business within existing accounts. • Develop and maintain account plans and monitor overall account health across a portfolio of corporate clients. • Lead quarterly business review sessions and strategic account planning meetings with clients. • Ensure the timely and successful delivery of Wall Street Prep’s online and live training solutions according to customer needs and expectations. • Forecast and track key account metrics on a monthly and quarterly basis. • Serve as the voice of the customer internally and advocate for client needs across the organization.

Client Engagement & Business Growth

• Collaborate with the Business Development team to onboard new clients and support expansion opportunities. • Build relationships with senior HR leaders, business line executives, and key stakeholders within client organizations. • Identify and navigate organizational structures to uncover new revenue opportunities. • Partner closely with the Chief Revenue Officer and Managing Director to develop and execute account growth strategies. • Work cross-functionally with internal teams, instructors, and stakeholders to deliver a best-in-class client experience. • Serve as a liaison between customers and internal teams to ensure alignment and successful program execution.